
• understand,
maintain, clean, fix and manage your computer equipment, discs, drives and
printers
• organise,
name, save, protect and delete files and folders
• understand
how, why and when to update your software and hardware
• back up
and restore files and systems
• understand
some common hardware, software and compatibility problems
• get help
from guides/manuals, web and IT support helpdesks
• use a
task manager to recognise and close crashed programs
• understand
reboots, safe mode and restarting peripheral devices
• perform a
risk assessment a
nd create a comfortable work environment.